1. Introduction Welcome to AEM Business Solutions. These Terms of Service (“Terms”) govern your use of our IT services, including but not limited to IT Management, Cybersecurity, VoIP Phones, Cloud Solutions, Web Design, and related services (collectively, “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

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2. Intellectual Property We own or are the authorized licensee of all intellectual property rights related to our Services, including but not limited to:

• Our trademarks, logos, and branding;
• The design, text, graphics, and content of our websites and marketing materials;
• All software, methodologies, and proprietary technology used in our Services. You may not reproduce, modify, distribute, or otherwise use our intellectual property without explicit written consent.

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3. Changes to These Terms We reserve the right to modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of our Services constitutes acceptance of any changes.

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4. Acceptable Use Policy You agree not to use our Services for:

• Any unlawful purpose;
• Sending spam or engaging in unauthorized marketing activities;
• Harassment, abuse, or harm to any individual or entity;
• Gaining unauthorized access to systems, data, or networks;
• Disrupting or interfering with the operation of our Services;
• Distributing malicious software, viruses, or any harmful code;
• Copying, monitoring, or modifying our Services using automated tools. We reserve the right to suspend or terminate accounts violating these terms.

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5. User-Provided Content If you submit content (e.g., reviews, comments, or media) through our Services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute it for business purposes. You confirm that:

• You have the right to provide the content;
• The content does not violate any laws, privacy rights, or intellectual property rights;
• The content does not contain malicious software or false information. We reserve the right to remove any content at our discretion.

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6. Privacy and Data Collection We collect and process data in accordance with our Privacy Policy. By using our Services, you consent to such collection and processing. We take reasonable measures to protect user data but cannot guarantee absolute security.

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7. Service Availability and Disclaimers We provide Services on an “as-is” and “as-available” basis. While we strive for high availability, we do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we disclaim all warranties, including:

• That our Services will always be available, secure, or free from defects;
• That our Services will meet all user expectations or business needs;
• Any implied warranties of merchantability or fitness for a particular purpose.

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8. Limitation of Liability To the maximum extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages;
• Loss of profits, business opportunities, or data;
• Any loss resulting from reliance on our Services or their unavailability;
• Any unauthorized access to or use of our Services. Our total liability under these Terms shall not exceed the amount you paid for the Services in the last 12 months.

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9. Termination We reserve the right to suspend or terminate your access to our Services if:

• You violate these Terms;
• You engage in activities that may harm us or our clients;
• Required by law or regulatory authorities. Upon termination, your right to use our Services ceases immediately.

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10. Governing Law These Terms are governed by the laws of the jurisdiction in which AEM Business Solutions operates. Any disputes arising from these Terms shall be resolved in the courts of that jurisdiction.

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11. Contact Information For any questions or concerns regarding these Terms, please contact us at info@aembs.com